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Rexurn Privacy Policy

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Effective Date: November 24, 2025

At Rexurn LLC (“Rexurn,” “we,” “us”), we understand that you care about how your personal information is collected, used, and shared. We take that trust seriously and handle your information carefully and responsibly.

This Privacy Policy explains how Rexurn collects, uses, and processes personal information when you use our services, including our website, pickup-and-drop-off services, and any related platforms (collectively, the “Rexurn Services”).

By using the Rexurn Services, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

1.1 Personal Information

  • Name, email address, phone number, and service address

  • Account login credentials

  • Payment information (processed securely by third-party payment processors; Rexurn does not store full card details)

1.2 Package & Service Information

  • Assigned pickup schedules

  • Package quantity and general package type

  • Carrier shipping labels or QR codes uploaded by you

  • Service plan selections and optional add-on services, including Label Assist (shipping label printing and application)

1.3 Device & Usage Data

  • IP address, browser type, operating system

  • Interaction and usage data related to our website or services

  • Cookies and similar tracking technologies

1.4 Third-Party Information

  • Information from payment processors, carrier partners, and retail return partners

  • Fraud prevention or verification services, where applicable

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2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve the Rexurn Services

  • Authenticate and manage customer accounts

  • Assign, schedule, and confirm pickups

  • Process payments and billing

  • Communicate service updates and marketing communications (if you have opted in)

  • Prevent fraud, misuse, or unauthorized access

  • Comply with legal and regulatory requirements

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3. Marketing Communications

You may receive promotional emails if you have opted in. You may opt out at any time by clicking the “unsubscribe” link in emails or by contacting us at privacy@rexurn.com.

Cookies and tracking technologies may also be used for marketing or analytics purposes. You may disable cookies through your browser settings.

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4. How We Share Information

Rexurn does not sell your personal information. We may share information with:

  • Authorized carriers and retail return partners for package drop-off

  • Payment processors and IT or cloud service providers

  • Customer support and communications platforms

  • Legal authorities or regulators when required by law

Cross-border processing: Some data may be processed by service providers outside the United States in jurisdictions with comparable data protection standards.

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5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Encryption of sensitive data in transit

  • Restricted access to personal information

  • Regular system monitoring and updates

No system is completely secure. While we take reasonable measures, we cannot guarantee absolute security.

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6. Data Retention

We retain personal information only as long as necessary to:

  • Provide and operate the Rexurn Services

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Maintain operational and business records

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7. Texas-Specific Privacy Rights (TDPSA Compliance)

Texas residents may have the right to:

  • Access their personal data

  • Correct inaccuracies

  • Request deletion of personal data

  • Obtain a portable copy of their data

  • Opt out of targeted advertising or profiling (Rexurn does not sell personal data)

Requests may be submitted to privacy@rexurn.com. Rexurn will respond within 45 days, as required by law.

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8. Data Breach Notification

If a data breach occurs that affects your personal information, Rexurn will notify affected individuals as required under applicable Texas law.

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9. Children’s Privacy

The Rexurn Services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

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10. Third-Party Links

Our Services may contain links to third-party websites. Rexurn is not responsible for the privacy practices of third parties. Please review their privacy policies separately.

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11. Business Transfers

Personal information may be transferred in connection with a merger, acquisition, sale of assets, or similar transaction. Users will be notified if such a transfer affects their personal information.

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12. User Consent

By using the Rexurn Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

This consent applies only to data collection and processing and does not expand Rexurn’s service obligations beyond those described in the Rexurn Terms of Service.

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13. Lodging Complaints

Texas residents may file complaints regarding privacy practices with:

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14. Updates to This Policy

Rexurn may update this Privacy Policy from time to time. Continued use of the Rexurn Services after updates constitutes acceptance of the revised policy.

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15. Contact Information

Email: support@rexurn.com
Address: Rexurn LLC, PO Box #1481 Humble TX 77346
Phone: (832) 617-6218

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